Standard delivery to the UK mainland is free for orders over £30. Standard delivery to North America and Europe is free on orders over £50. Shipping fees for orders outside the UK will be presented to you at the checkout. We are not responsible for any customs charges added to your items. Please check if charges apply in your country as it will be your responsibility to pay them.
We will use reasonable endeavours to deliver an order within 5 working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you. If the item is out of stock, we will email you with the current lead time for production.
If you require your parcel quicker, please email us directly via the contact form and we will try and help as best we can.
During busy periods, such as Christmas, factors beyond our control which affect the standard shipping times may need to be considered. Please see our home page for updates on last order dates, or send us a message via the Contact us page.
We hope you love your purchase and do everything to ensure it arrives with you in the best condition.
As is your right, you can return any item to us for a refund within 14 days of receiving it. Please contact us first via the Contact us page . We are unable to cover return postage costs. Please ensure you package your item safely and securely and receive proof of postage. The product will remain your responsibility until we receive it and any damage will be taken into account.
If your item arrives damaged, please contact us within 7 days of receiving your item by contacting us via the Contact us page, and please include photographs of the issue so we can do our best to help.